Return Policy

 

In the event that a customer needs to return an item, it is essential to follow a structured process to ensure a smooth and efficient return experience. The following guidelines outline the necessary steps to initiate a return.

1. Eligibility for Returns: Customers should first verify whether the item is eligible for return. Items must be in their original condition, unworn, and with all original packaging and tags intact. This ensures that the product can be resold and maintains its quality.

2. Contact Customer Support: To initiate a return, customers should contact customer support within 7 days of receiving  of the  delivery.Please kindly e-mail us on hello@nadiaivanova.com if you wish to return the item 

3. Prepare the Return Package: Once we receive  your e-mail we will be expecting the item back with your tracking  number you must provide  customers should securely pack the item, including all original packaging.

4. Shipping the Return: Customers are responsible for the return shipping costs. It is advisable to use a trackable shipping method to ensure that the return can be monitored until it reaches the designated return address.

Nadia Ivanova Studio 50  63 Jeddo Road Hammersmith  London W12 9ED

5. Inspection and Refund Process: Upon receipt of the returned item, the condition will be inspected to confirm eligibility for a refund or exchange. If approved, refunds will be processed to the original payment method within a specified timeframe, typically within 10 business days. Customers should be aware that it may take additional time for their financial institution to post the refund.

6. Damaged or Defective Items: In cases where a customer receives a damaged or defective item, it is imperative to contact customer support immediately at  hello@nadiaivanova.com The company will arrange for a return  at no additional cost to the customer, ensuring that any issues are resolved promptly.

7. Exceptions: Certain items may be non-returnable, such as bespoke or custom-made products. Customers should carefully review the specifications and fit before making a purchase to avoid complications during the return process.

By adhering to these guidelines, customers can ensure a seamless return experience, allowing for efficient processing and resolution of any issues related to their purchases.